At Matthew Trips, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

  • The item you received is damaged, defective, or incorrect.

  • The request is made within 7 days of delivery.

  • The product is unused, in its original condition, and with all original packaging.

We do not accept returns for:

  • Change of mind or personal preference.

  • Products used, altered, or damaged by the customer.

2. Return Process

  • To request a return, contact us at 📧 [email protected] with your order details, proof of purchase, and a description of the issue.

  • Our team will review your request and provide return instructions if eligible.

  • You may be required to send photos or videos of the damaged/defective product before approval.

 

3. Non-Refundable Situations

Refunds will not be issued if:

  • The product is returned without prior approval.

  • The return is requested after the allowed time period.

  • The product shows signs of use, tampering, or damage not caused by Matthew Trips.

4. Exchanges

  • Where possible, we may offer a replacement instead of a refund for defective or incorrect items.

  • Exchange availability depends on stock and product type.

5. Contact Us

For all return and refund inquiries, please contact:

Matthew Trips
📧 Email: [email protected]