At Matthew Trips, we value transparency in how we handle orders and deliveries. This Shipping Policy explains our practices regarding order processing, shipping, delivery, and payment.

1. Order Processing

  • All orders are processed after confirmation with our team.

  • Processing times may vary depending on the product, location, and availability.

  • You will be notified of estimated delivery timelines at the time of order confirmation.

2. Shipping & Delivery

  • We deliver only to the addresses confirmed during the booking or purchase process.

  • Delivery times may vary depending on your location, courier service, and external factors (such as weather, strikes, or regional restrictions).

  • We are not responsible for delays outside our control.

3. Payment Method

  • We do not accept any electronic or online payment methods.

  • All orders are Cash on Delivery (COD) only.

  • Customers must make full payment in cash to the delivery agent at the time of receiving their order.

4. Delivery Attempts

  • If you are unavailable to receive your order, our delivery partner may attempt re-delivery.

  • Orders may be canceled if repeated delivery attempts fail, and re-shipping may incur additional charges.

5. Shipping Charges

  • Shipping fees, if applicable, will be communicated at the time of purchase.

  • Free shipping may be offered on selected orders, as specified in promotions.

6. Damages or Issues

  • Please inspect your order upon delivery.

  • If the item is defective, damaged, or incorrect, notify us immediately at [email protected] with details and proof.

  • Claims must be made within 48 hours of delivery.

7. International Shipping

  • At this time, we [do/do not] offer international shipping. (Adjust based on your operations.)

  • Customs duties, taxes, or import fees are the responsibility of the customer.

8. Contact Us

For any questions about your order or our shipping process, contact us at:

Matthew Trips
📧 Email: [email protected]